Responsibilities:
• Respond promptly and professionally to customer inquiries via email and live chat
• Provide accurate and detailed information about products, orders, and company policies
• Identify and resolve customer concerns, complaints, and issues in a timely and efficient manner
• Collaborate with other departments to ensure prompt resolution
• Process returns, and exchanges with precision and attention to detail
• Stay informed about our product line, features, and benefits to assist customers effectively
• Maintain accurate and thorough records of customer interactions and transactions
• Monitor sponsored content (website reviews and social media comments) and respond or escalate to appropriate department when needed
Requirements:
• 3-5 years of customer service experience in a consumer products environment
• Creative and proactive problem-solving abilities
• Excellent interpersonal and communication skills, both written and verbal
• Strong problem-solving and decision-making abilities
• Proficient in using customer service software (Gorgias or similar) and Microsoft Office applications
• Proven time management and organizational skills along with a high sense of urgency and attention to detail • Thrives in a dynamic, fast-paced environment
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