Responsibilities:
- Advises and arranges travel for customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler’s needs to sell additional services.
- Arrange and book domestic and international travels, in a variety of complexity, for air, road, rail, and accommodations.
- Use Global Distribution System Sabre and Amadeus. *Training will be provided
- Ensure compliance with customers’ agreed travel policy, service provider policies, and regulatory requirements.
- Use positive telephone service techniques and act on special customers’ requests.
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.
- Resolve customer issues quickly and independently, as well as with suppliers.
Qualifications:
- Bachelor’s degree in Tourism, Administration, Business, Communication, or a related field.
- Basic knowledge of Amadeus and/or Sabre programs
- Microsoft Office proficiency
- Passion for excellence in customer service, including proactive anticipation of needs.
- Professional communication (written and verbal).
- Attention to details
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Teamwork and openness to feedback
- Impeccable personal image.
- Fluency in spoken and written English (B1-B2)
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