Hire Customer Service Representatives
Customer service representatives are the voice of your brand. Our LatAm CSRs are English-fluent, work your hours, and handle email, chat and phone support with genuine care.
- Works your time zone
- 8-stage vetting
- Shortlist in 7–10 days
Typical annual cost
Companies save around 67% per customer service representative — with no drop in seniority.
Teams hiring with Lateam
What a customer service representative does
Hire remote customer service representatives from Latin America.
- Respond to customer inquiries by email, chat and phone
- Resolve orders, returns, billing and account issues
- Escalate complex cases and follow through to resolution
- Document interactions and maintain CRM records
- Meet response time, CSAT and quality targets
- Flag recurring issues to product and operations
Core skills we test for
- Written and spoken English
- Empathy and de-escalation
- Helpdesk and CRM systems
- Multi-channel support
- Problem solving
- Process documentation
Tools they work in
Hiring customer service representatives, answered
How quickly can I hire a customer service representative?
We typically present a shortlist of fully vetted candidates within 7–10 business days, and most clients make a hire within three weeks of kickoff.
How much does a remote customer service representative from Latin America cost?
Most of our customer service representatives land around $16,000 per year all-in, versus roughly $48,000 for a comparable U.S. hire — about 67% less, with no drop in quality.
Will they work in my time zone?
Yes. Every professional we place works your business hours — LatAm overlaps with all U.S. time zones, so there are no overnight handoffs.
How do you vet customer service representatives?
Eight stages: English proficiency, a real role-specific skills assessment, structured interviews, behavioral assessment, reference checks, background check, internet speed test, and a workspace walkthrough. Roughly 2–3% of applicants pass.
Ready to meet your customer service representative?
Book a free 20-minute intro call. We’ll scope the role and send a vetted shortlist within 7–10 days.